Recently I have been working on some new web applications that will be using the Servicedesk R11 web services to interact with the system. I ran into an issue while creating a Forward Schedule of Change of sorts for our Change/Release Management teams.
The problem?
No ticket data to show on the schedule/calendar. Since this is a new system we are upgrading to, there was no date/time information to use in the calendar.
The solution?
An automated ticket creator! I created a very dynamic app that will create as many Incident, Request, Change, etc.. that you specify. It will allow the input of specific users OR allow you to totally randomize the data.
For lack for a better name, I called it 'Servicedesk Dataloader'. Right now, its only functionality is creating tickets. Anyone have other suggestions?
Screenshots and public beta version to come soon!
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment